Frequently Asked Questions- General Rentals

How do I book a system for my event?

If you know what equipment you would like to rent, then head over to our bookings page and fill out the details. We will get back to you via email or phone (your choice) to confirm the availability and provide a quote.

Is there a booking fee?

No booking fee! however there is a $50 cancellation fee.

Do I have to pay in advance?

Only the $50 deposit. The rest may be paid upon delivery via cash, credit, or debit. If you would like to pay in advance to save you hassle on the day of your event we can do that as well.

If I don't know what I need for my event, can you help me choose a setup?

Of course! Just contact us and tell us about your event and what you are looking for, we will be happy to work out the details with you.

How do I pay for a rental?

For payments at the time of rental we accept cash (drivers do not carry change).

For advanced payments we accept mailed-in cheque, money transfer, and paypal.

Is there a damage deposit?

Yes, generally it is $200. 

The Damage Deposit is taken upon delivery of equipment.

Is there anything I am required to do on the day of delivery?

Yes we require someone to meet us who will sign the rental agreement and show us where to set up. We require at least one piece of Government-accredited I.D. (drivers license, passport, ect.)

What is the cost of renting packages for more than 3 days?

It depends on the rental, so contact us and we will provide a quote. 3 Day rate is listed below the single day rate on most packages.

What does the delivery service include?

A C&C Party Rentals employee will deliver the equipment to your event, set-up and test all of the equipment and can give brief instructions on how to use the equipment. They will then return after the event to take down and remove the equipment.

Is the equipment you rent professional quality?

Absolutely, we take pride in choosing the best quality equipment for the needs of our customers. We find too many AV companies rent out poor quality gear and we believe the quality of our equipment helps us stand out above the rest.

Do you cater to larger events?

Yes, we have worked on many large events and will help you find the right equipment to suit your needs. Please contact us for more information and to receive a quote.

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